Question 1

If my vehicle has lane departure warning, lane keep assist, 
forward collision alert does my vehicle require calibration after a windshield replacement?

Accepted Answer

Many Newer vehicles have advanced driver assistance. In most cases, there is a camera attached to the windshield, or looking through the windshield. After a replacement that camera requires calibration to ensure it is working correctly. At Titan, we have the equipment and training to calibrate most vehicles at our shop.

Question 2

Are there different grades of windshields?

Accepted Answer

There are cheap overseas windshields out there, many have distortions, have subpar mouldings,  stress cracks or just poor looking. Some are made thinner and may not be shaped properly making for wind noises, stress cracks. At Titan we use top-quality glass that is made by the companies that make for the large auto manufacturers.

Question 3

Will my stone chip completely disappear with a repair?

Accepted Answer

The purpose of a repair is to stop the stone chip from cracking. Most stone chips will look way better or almost like the stone chip never happened. Whether it is not visible after repair depends on the type of stone chip and how long it has been on the windshield. A stone chip larger than a Loonie may not be repairable and will require windshield replacement.

Question 4

How long does a stone chip repair take?

Accepted Answer

We take our time to make sure your stone chip is repaired correctly. A typical repair takes 30 - 45 minutes and can be done without an appointment. You are welcome to wait in our reception area. We have Coffee or if you prefer there is Tim's right next door.

Question 5

How long does a windshield replacement take?

Accepted Answer

A typical windshield replacement takes 3-4 hours, but can take longer if calibration is required.

Question 6

If I use my insurance to replace my windshield will my rates go up?

Accepted Answer

This is a common question and the answer is no your rates will not go up if you use your insurance to replace your windshield. There is actually a great article about this featured in the Globe and Mail. You can read it by clicking the link below to learn more.   If I get my insurance to pay for a new windshield, will my rates go up? - The Globe and Mail

Question 7

Can I wait for my windshield repair or replacement?

Accepted Answer

Yes, We do have a few seats for customers to wait in our office, free wifi is available. We are conveniently located half a block from Conestoga mall which may be more entertaining.

Question 8

Is my vehicle safe to drive with a broken windshield?

Accepted Answer

A crack will not cause the glass to fall in, however, the windshield plays a crucial part in the vehicles structure. It should be replaced as soon as possible. A cracked windshield may also lead to a fine if pulled over.

Question 9

Does my windshield repair/replacement come with a warranty?

Accepted Answer

Our windshield replacements come with a lifetime warranty against leaks, or any defects in the glass including our workmanship. Stone chip repairs come with a guarantee that if the repaired chip ever cracks we will refund the amount of the repair towards your windshield replacement.

Auto Glass Repair

561 King St N (At Northfield) Waterloo, N2L 5Z7

Hours

Mon - Fri: 8am - 5pm
Sat: 8am - Noon

Call

519-778-7360

Email

titanglass.kw@gmail.com

FREQUENTLY ASKED QUESTIONS

Auto Glass Repair

561 King St N (At Northfield) Waterloo, N2L 5Z7

Hours

Mon - Fri: 8am - 5pm
Sat: 8am - Noon

Email

titanglass.kw@gmail.com

CALL

519-778-7360

Auto Glass Repair

561 King St N (At Northfield) Waterloo, N2L 5Z7

Hours

Mon - Fri: 8am - 5pm Sat: 8am - Noon

Call

519-778-7360

Email

titanglass.kw@gmail.com

FREQUENTLY ASKED QUESTIONS

Auto Glass Repair

561 King St N (At Northfield) Waterloo, N2L 5Z7

Hours

Mon - Fri: 8am - 5pm Sat: 8am - Noon

Email

titanglass.kw@gmail.com

CALL

519-778-7360

Mon - Fri: 8am - 5pm
Sat: 8am - Noon

Mon - Fri: 8am - 5pm
Sat: 8am - Noon